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Application Support Engineer

Keywords / Skills : Application Support Engineer, system/Application support, UAT, QA, system functions, Container Terminal business, General Cargo, VPN/Remote Desktop

5 - 10 years
Posted: 2019-07-23

IT/Computers - Software
Technical Support Engineer
Posted On
23rd Jul 2019
Job Description
  • Able to learn and understand new business domain, e.g. General Cargo and Container Terminal business
  • Able to learn company in-house applications, including all system functions and troubleshooting skills.
  • Provide second line support to 7x24 front line office, including stand-by on-call support during non-office hour
  • Use VPN/Remote Desktop to troubleshoot user reported issues in office or anywhere across Internet
  • Reproduce user reported issues in UAT or QA environment and provide workaround and long term fix suggestions
  • Test new system changes in QA or UAT environment
Jobs Requirements
  • Good in English oral and written communication
  • Graduate in I.T. related Degree
  • At least 4 years strong experience in system/Application support with trouble shooting and resolution suggestion skills
  • Able to demonstrate systematic and logical thinking in previous experience
  • Responsible, self-motivation and able to work independently
  • Knowing General Cargo and/or Container Terminal business is advantage
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Preferably 5 yrs- up Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
  • Occasionally need to work on-site in or outside Philippine for supporting system implementation (each time may up to 4 weeks)
  • Must be open to work on a shifting schedule
  • Willing to work in Makati
  • 3 Project based position(s) available. (Subject for absorption)

About Company

Encora Management Services, is a global product engineering Services Company, offering a portfolio of software product life cycle solutions. Encora provides end-to-end services to global software product companies including product management, product engineering and professional services, through a combination of offshore delivery, near-shore and supplemented by on-site execution as required. Encora employs over 4000 technology professionals across North America, Singapore, Malaysia and multiple locations across India and the Philippines.
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