Job Title: Application Support Engineer | BGC | Dayshift

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
• ITES/BPO • IT/Computers - Software
Location
Metro Manila / NCR
Job Category:
• IT • IT/Software Development - Application Programming/Maintenance
Years of Experience
3 - 5 years
Function
• IT • IT/Software Development - Application Programming/Maintenance
Education
Bachelors/ Degree, Diploma, Masters/ Post Graduate
Posted On
25th Jun 2020

Job Description:

RESPONSIBILITIES:

  • Provide support on incoming queries and incidents.
  • Ensures SLA is met for each of our service desk ticket.
  • Able to monitor newly deployed systems and provide feedback to improve our service offerings.
  • Answering support calls and emails making sure that they’re all dealt with utmost priority and responded immediately.
  • Good understanding of windows environment.
  • Collect and compile required information for trade investigations.
  • Monitor and support transaction reporting
  • Monitor FIX sessions and report any outages in a timely manner
QUALIFICATIONS:
  • Have at least 4-5 years relevant industry experience Hold relevant industry qualification
  • Experience administrating mission critical applications Experience managing front office (ideally MT4) and Backoffice applications.
  • Experience with MSSQL and Message queue software
  • Experience with Enterprise service bus (ESB) solutions
  • Experience in scripting (Powershell) to automate processes, environment monitoring, and software releases.
  • Experience managing helpdesks queues

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.