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Application Support Analyst

Keywords / Skills : API, REST, SOAP, HTML, JSON, XML, SQL, Postman

1 - 6 years
Posted: 2019-06-24

Job Description
Key Responsibilities
• Handles problem isolation and issue resolution for minor to medium complexity applications.

• Carries out agreed maintenance tasks

• Works closely with other teams such as developers and technical engineers for the resolution of identified issues.

• Monitors application performance, obtains performance statistics and alert teams to make recommendations for improvement

• Assists in the handling of complex application systems in production

Key Requirements:


• With 1+ years of experience in supporting cloud-based web solutions and/or mobile applications.

• With 1+ years of experience in supporting integration solutions in SOAP and/or REST API.

• With experience in analyzing different messaging format that returns/uses HTML, JSON, XML, and plain text.

• With experience in using API troubleshooting and development IDE such as Postman. Able to write some scripts automate some support tasks.

• Handles problem isolation and issue resolution. Should possess analytical and logical thinking to help isolate/diagnose issues within multiple integrated applications.

• With experience in any SQL/database solution; SQL query writing experience is preferred.
• Excellent communicator, able to understand issues and discuss among technical, software development, business-development, and stakeholders.

• Work closely with other teams such as developers, technical engineers and vendors in resolving identified issues.

• Monitors application performance, obtain performance statistics and alert teams to make recommendations for improvement



About Company

"The Dairy Farm Company, Limited-ROHQ is an IT Shared Service Center with growing opportunities across a wide variety of exciting technologies in both Applications Services and Infrastructure Services. The service center plays a major role in support, development, implementation, innovation and continuous improvement of information technology services, initiatives and projects across the Dairy Farm Group.

At Dairy Farm you can experience frequent opportunities to travel across Asia, excellent career development, and an invigorating and supportive fast-paced work environment.

Join us and fast track your career!"
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