Job Title: Application Specialist
Job Summary
Company
Collabera Technologies Private Limited Inc
Location
Metro Manila / NCR
Job Category:
IT
Years of Experience
0 - 1 years

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Job Description

  • 1. Technical Knowledge

    a. Technical knowledge and proficiency in the following. i. Unix environment ii. Shell scripting iii. Oracle Database

    b. Working knowledge on the following is also desired: i. Jenkins 2. Technical Operations Support a. Provides 2nd level technical support to users by investigating, diagnosing, and correcting errors within the agreed SLA. Management of the input files to the system to ensure completeness and timeliness of delivery.

    c. Serves as Subject Matter Expert for service management team that impact FMS. d. Able to evaluate shell scripts and its functionality and recommend or make changes to improve performance/process. e. Performs diagnostics/health checks on assigned system according to standard operating procedures. Works independently and manages job with minimal supervision. Able to adapt work to unanticipated changes. Oral Communication Able to convey technical information to client and promote understanding of relevant issues. Uses method of communication most appropriate to situation. Adapts service delivery based on appropriateness of situation. Written Communication Identifies the main information and concepts that are needed to be communicated and translates them clearly using the appropriate level of jargon and technical language based on the audience. Edits and revises the document when necessary in terms of grammar and other minor errors. High-quality and timely (within SLA) resolution of all incidents, service and change requests under his assigned system. Updated KEDB (known-error database), system design and configuration documentation Incident Tracker Sheet

About Us
With an expanded footprint spanning 3 continents, we offer clients the ability to leverage our Global Talent Management to gain access to the best IT resources regardless of where they are. All Collabera locations are positioned to provide innovative solutions to our clients, helping them achieve cost efficiencies through industry best practices and our world-class recruiting engine.

Collabera services Fortune 500 and mid-size clients globally through a network of over 40 locations in North America, Europe and APAC. These locations include sales offices, regional centers and proximity delivery centers.

Collabera’s Philippines operations started in 2011 and is experiencing tremendous growth. We currently have 2 office locations and over 2500 consultants in the country. As the Philippines is considered a top location for BPO (voice) services, Collabera Philippines has established a world-class customer service competency center specifically for the BPO and Call Center domain.