Airline IT Support Analyst

1 - 10 years
Metro Manila / NCR

Job Description

The main responsibility of the Airline IT Support Analyst is to provide high quality specialized functional and consulting services with the objective of ensuring our clients can be consistently profitable on Amadeus, and therefore being the main contributor to customer loyalty, highest possible account retention and positive ac-count development.

The Service Management Centre acts as the 2nd Level Service Desk to support Amadeus’ internal and external customers who use Amadeus Solutions. The Amadeus Service Management Centre is a Single Point of Contact, within the Amadeus Central Organization, for troubleshooting, investigating and resolving more complex Inci-dents, Service Requests, Amadeus Global Operations liaison and handling phone calls. The incumbent serves as an investigative functional and technical engineer and as an escalation to other 3rd level group.

Company Information/ Profile

Navitaire, a wholly owned Amadeus Company, delivers industry leading technology services supporting growth, profitability and innovation to airlines and rail clients worldwide, including many of the world’s most successful airlines.
Navitaire offers a full suite of proven solutions focused on revenue generation and streamline costs in the areas of reservations, ancillary sales, loyalty, revenue management, revenue accounting and business intelligence. Each day, more than 500 employees based in five global office develop, support and operate Navitaire solutions to help our clients continue to move the travel industry forward. Together, Navitaire and Amadeus share a passion for helping our business partners improve their passengers’ travel experience and solve critical business challenges. Our collective open minds and open technologies continue to transform travel for all.

Why Join Us?

Shaping the future of travel has always been important to us. Today, with Technology getting smarter by the minute, the future is more exciting than ever. At Amadeus, we have the chance to make a difference for millions of journeys worldwide because we work at the heart of the global travel industry.

We offer you the opportunity to learn and grow everyday so that you can drive your own progression in an engaging environment. We are passionate about what we do and believe in aiming for excellence; taking responsibility; working together and putting the customer first. Join us and Shape the Future of Travel.


IT/Computers - Software

Functional Area



Other Information Technology

Employment Type

Full Time, Employee


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