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Airline IT Support Analyst

Keywords / Skills : IT Helpdesk Support, Technical Support, Tech Support, TSR, Technical Support Executive, IT Helpdesk

1 - 10 years
Posted: 2019-08-06

IT/Computers - Software
Other Information Technology
240000 - 455000 PHP
Posted On
6th Aug 2019
Job Description
The main responsibility of the Airline IT Support Analyst is to provide high quality specialized functional and consulting services with the objective of ensuring our clients can be consistently profitable on Amadeus, and therefore being the main contributor to customer loyalty, highest possible account retention and positive ac-count development.

The Service Management Centre acts as the 2nd Level Service Desk to support Amadeus’ internal and external customers who use Amadeus Solutions. The Amadeus Service Management Centre is a Single Point of Contact, within the Amadeus Central Organization, for troubleshooting, investigating and resolving more complex Inci-dents, Service Requests, Amadeus Global Operations liaison and handling phone calls. The incumbent serves as an investigative functional and technical engineer and as an escalation to other 3rd level group.

About Company

Travel broadens horizons, creates connections and builds economies. Travel powers progress. And Amadeus powers travel.

We build the critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players to run their operations and improve the travel experience, billions of times a year, all over the world.

We've been doing it for more than 30 years, and we're just getting started. Innovating. Moving fast. Working with customers and partners to power better, more rewarding journeys. Leading the industry forward to shape a better future of travel.
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