Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    Admin/Secretarial/Front Office
  • Occupations:
    Administration Executive
  • Industries
    ITES/BPO
Administration Assistant
GENERAL RESPONSIBILITIES 
• Using strong relationship building, communication, and negotiation to improve existing processes

• Maintaining accurate and effective communication between all teams, suppliers, and carriers in order to effectively resolve issues

• Identifying problems within current processes and not only providing your own suggestions, but also taking ownership of end to end implementation

• Monitoring and analysing competitor and industry behaviours

• Use SQL / Excel, route cause analysis, and direct customer feedback to drive continuous improvement

• Work collaboratively with multiple teams to implement new ideas and to fulfil internal and external customer expectations

• Providing any additional support to the Operations team or otherwise as directed by management

• Train and educate a large supplier base on how to effectively and efficiently use our system to optimise the customer experience

• Assist in cross department projects in order to improve overall supplier performance

POSITION REQUIREMENTS



• At least two (2) years of experience in performing the date entry and/or administrative tasts

• Experience in the retail or ecommerce industry is an advantage

• Previous experience in customer and/or supplier relationship management is essential

• Able to multitask and prioritize workload in a fast pace environment

• Proactive approach to complete tasks and lead initiatives

• Effectively cope with change and is energized by tough challenges

• Outstanding English communication skills (verbal, written, presentations)

• Microsoft Excel – Minimum of Intermediate Level, but Advanced preferred

• Experience using SQL, an advantage

• Must be a great problem solver

• Must have a high level of attention to detail around processes or systems (Must have)

• Must have the ability to partner with a diverse group of people and a positive outlook

• Must be willing to work in Bonifacio Global City, Taguig City; Early morning shift

 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.