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Keywords / Skills : Account Management, Corporate Sales, Business Development, Client ServiCing, Key Account

5 - 10 years
Posted: 2019-04-22

Nationality
Philippines
Industry
ITES/BPO
Function
Sales/Business Development
Role
Business Development
Key Account Management
Posted On
22nd Apr 2019
Job Description
A SNAPSHOT OF YOUR ROLE

You will be working directly with business owners and leaders from various d companies including start-ups and Fortune 500 companies. You will be part of a multicultural team that is constantly developing creative & new ideas to improve customer relationships and drive business growth. Below are some of the key areas that we think articulates this role well:

Financials

· Collect all necessary information and in detail 'what is sold' by sales team to the customers

· Prepare and share internal revenue forecasts. Prepare 12 months account growth plan, forecasts with customer, and work on the plan to achieve those targets

· Manage account numbers, revenue, and headcount

· Ensure timely invoicing and payments from accounts being managed, resolution of customer queries on invoices if any

Stakeholder Management

· Manage customer on-boarding, prepare overall implementation plan along with Product Consultant and define the implementation schedule

· Manage customer life cycle after contract signature while maintaining crisp, clear and straight communication with the customer in different phases of the lifecycle

· Keep customers posted about the major product release, new features, and benefits

· Conduct continuous client/staff performance & satisfaction pulse checks

Risk & Performance Management

· Set account KPI’s, manage any delays, external dependencies

· Regular (weekly, monthly, quarterly) meetings with customer side users, decision makers and mapping the account health and/or any risks

· Recognizing issues within the customer interaction while concurrently assessing needs and managing and executing within budget and commercial responsibility


A BIT ABOUT YOU

· BSc/BA in business administration, sales or relevant field

· 5+ years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

· Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)

· Experience delivering client-focused solutions to customer needs

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

· Excellent listening, negotiation and presentation abilities & Strong verbal and written communication skills

If the above sounds like a great opportunity to you, then come and meet us for a chat so we can get to know you better and see if this is a fit for the both of us. Apply now





About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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