Provide all SQL Server database related activities such as installation, configuration, patching, upgrading, migrating, ETL, securing, tuning, backup & recovery, performance monitoring and capacity planning at client sites and for internal systems.
Install, upgrade and maintain client’s applications suite at client sites. This can include data migration and configuration
Maintain a comprehensive understanding and support the technical environment underpinning the client’s application suite in the APAC region. This includes Windows Server operating systems, SQL Server, IIS, as well as Windows desktop operating environments
Identify process and project improvements and escalate to relevant internal teams within in order to enhance the current use of products and services or reduce the occurrence of support incidents
Develop SQL routines and queries in conjunction with the Development teams to handle ad-hoc queries for the Support team and for end users.
5+ years of experience with relational databases within a corporate environment with Microsoft SQL Server
5+ years of experience in a Professional Services and/or an IT/Application Support role
Having Microsoft certification in SQL Server, Windows or other related technologies is preferred but not a requirement
Advanced knowledge of Microsoft SQL Server, relational database management systems and SQL scripts.
Advanced skills and technical knowledge of Microsoft Server and Desktop operating systems, Microsoft Office, Microsoft IIS and Powershell scripting/automation
Strong analytical and problem solving skills
Strong customer service focus
Strong verbal and written communication skills
Proven ability to lead and supervise a small technical team
Excellent organizational skills and the ability to manage and execute multiple projects simultaneously
Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
Excellent interpersonal and communication skills, both verbal and written
Efficient multi-tasking and prioritization abilities in a fast-paced environment
Must be willing to work in Eastwood, Quezon City
Must be willing to work during day shift schedule and be on call when necessary
MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases