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23K All in pay | Ticketing Agent | Ortigas site

Keywords / Skills : CSR, Customer support, Customer service, Customercare, Customer Service Executive, Customer Queries

1 - 6 years
Posted: 2019-07-14

Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Ticketing Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE



You are an important component in the business, working alongside other Team to ensure our customers are given excellent service in relation to their application. As a Ticketing Agent, you will be responsible for all air coordination. Additionally, must book hotels and car rental as needed. You will be become an expert on all airfare related business.

Your day could see you:



• Promptly and efficiently provide air quotations to travel consultants by providing them the best airfares available using our contract rates or published fares. Also providing them alternatives that they can offer our clients, such as less expensive option (but clearly advising of any less desirable points such as longer travel time or longer connection).

• Issue tickets at the most competitive pricing by using our contract rates, using a consolidator for commission or booking online directly on airline websites. Tickets need to be issued accurately (name as in passport, itinerary, etc.).

• Manage queues daily and process any schedule changes to make sure that they will work for the client's travel plans.

• Process exchanges and refunds.

• Once a booking comes in, you will need to analyze the itinerary and hold all internal flights as needed at the most competitive rate.

• Be the main point of contact for airline contracts and work on securing new contracts with other airlines.

• Work with product development team providing them with flight information and pricing for our online programs.

• Verify and submit ARC report.

• Book hotels and car rental as needed.

• Be available 24/7 for air emergencies

• Work on special projects as assigned

A BIT ABOUT YOU



• Amenable to work on varied shifts

• Able to adapt to ever changing circumstances

WHAT SUCCESS LOOKS LIKE



• High accuracy and efficiency rating (productivity).

• Excellent feedback from customers, brokers and clients.

• Achievement of all company and client-set KPIs.

WHAT WE VALUE



We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: YAMCSR(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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