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23K All in pay + day shift and weekends off | Non-Voice + CSR

Keywords / Skills : customer service representative, Customer Service Executive, Customer Care Executive, Inbound And Outbound, Customer Support Executive, Customer Care, Customer Service Associate, Nonvoice, Backend, Backoffice

1 - 6 years
Posted: 2019-07-20

Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Validations Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE



You are an important component in the business, working alongside other Team to ensure our customers are given excellent service in relation to their application. The primary mission of an O’Brien® Validations Officer is to confirm the correct process and authorization is obtained from insurance companies to ensure OBG are paid for jobs completed.

Your day could see you:



• Apply the business' Statements

• Adhere to business' Policies and Procedures

• Promote a positive perception of business' to all contacts

• Follow and adhere to all business' policies and procedures

• Enforcement of the Matrix Authority.

• Work within the business' Vision, Mission and Values

• Adhere to Sales Centre Policies and Procedures

• Adhere to business' Policies and Procedures

A BIT ABOUT YOU



• Immediate to Advanced computer skills

• Resilient temperament

• Calm disposition

• Attention to detail

• Comfortable with repetition

• Clear and effective communicator (verbal and written)

• Intermediate+ Excel

• Ability to effectively recognize and priorities tasks appropriately

• Comfortable with unpredictable workloads

• Willingness to adapt and develop different skillsets as required

• Emotionally intelligent

• Previous experience in a role involving data entry and repetition featured highly

• Understanding of insurance claims process

WHAT SUCCESS LOOKS LIKE



• High accuracy and efficiency rating (productivity).

• Excellent feedback from customers, brokers and clients.

• Achievement of all company and client-set KPIs.

WHAT WE VALUE



We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: NVOBRI(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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