The Philippines has been hailed as the go-to destination for customer service thanks to its young English-speaking population. As business continues to boom and more companies establish their customer centers in the Philippines, the demand for talent is also soaring. In fact, a recent poll by Monster shows that the demand for customer service talent has grown 40% year-on-year.
Facing customers daily, there are certain skills that every employee needs to possess as they aim for greater professional success. Here’s a breakdown of the top skills: