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TELUS International Philippines, Inc.
Keyskills: Real Time Analyst,Real Time Analyst
Summary: Functional Responsibilities , 1. Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to ..
Other - Philippines (McKinley Exchange Makati City Araneta Cubao Quezon City Market Market Taguig City McKinley West Taguig City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Excel
Summary: * Leads and manages a team of CIAs and Sr. CIAs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). ..
Other - Philippines (Araneta Cubao Quezon City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Real Time Analyst,Real Time Analyst
Summary: Functional Responsibilities , 1. Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to ..
Other - Philippines (Market Market Taguig City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Excel,Search Engine
Summary: * Leads and manages a team of CIAs and Sr. CIAs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). ..
Other - Philippines (McKinley Exchange Makati City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Real Time Analyst,Real Time Analyst
Summary: Functional Responsibilities: , • Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in ord..
Other - Philippines (Market Market Taguig City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Workforce Team Leader,Workforce Team Leader
Summary: 1. Ensures that all CCCs are properly monitoring and accurately recording metrics of the different operations accounts and enforcing the implementation of policies and procedures per account. , ..
Other - Philippines (Araneta Cubao Quezon City)
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Posted : 18th Apr 2017
TELUS International Philippines Inc.
Keyskills: Operations,O&M,OPS,Operations Team Leader,Team Leader,TL,call center-specific softwar...
Summary: - At least two (2) years call center operations experience as an Operations Team Leader. - Working knowledge of call center operations and organization required. Prior knowledge of client-specific..
Metro Manila
4-7 years
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Posted : December 2016
 

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