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1 - 26 of 26 Job(s)
TELUS International Philippines, Inc.
Keyskills: Workforce Team Leader,Workforce Team Leader
Summary: Functional Responsibilities , 1. Supervises and oversees the day-to-day activities of Call Center Coordinators. Ensures that all CCCs are properly monitoring and accurately recording metrics of th..
Other - Philippines (McKinley Exchange Makati City)
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Posted : 25th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Excel
Summary: Functional Responsibilities , 1. Extracts and analyzes billable data to ensure exact and correct reporting of billable hours. , 2. Prepares production and billable hours which will be used for fin..
Other - Philippines (Discovery Ortigas Centre Pasig City)
1-6 years
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Excel
Summary: 1. Ensures that appropriate operations schedules are designed, implemented, and released on time. Analyzes historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. abse..
Other - Philippines (McKinley West Taguig City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Real Time Analyst,Real Time Analyst
Summary: Functional Responsibilities , 1. Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to ..
Other - Philippines (McKinley Exchange Makati City Araneta Cubao Quezon City Market Market Taguig City McKinley West Taguig City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Real Time Analyst,Real Time Analyst
Summary: Functional Responsibilities , 1. Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to ..
Other - Philippines (Market Market Taguig City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Workforce Scheduler,Workforce Scheduler
Summary: Functional Responsibilities , 1. Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting and schedu..
Other - Philippines (McKinley West Taguig City McKinley Exchange Makati City)
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Posted : 18th Apr 2017
TELUS International Philippines, Inc.
Keyskills: Workforce Team Leader,Workforce Team Leader
Summary: 1. Ensures that all CCCs are properly monitoring and accurately recording metrics of the different operations accounts and enforcing the implementation of policies and procedures per account. , ..
Other - Philippines (Araneta Cubao Quezon City)
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Posted : 18th Apr 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: Excel,back office
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (QUEZON CITY)
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Posted : 7th Apr 2017
Realpage Philippines Inc
Keyskills: Minimum of 5 years of Chat experience, within a large scale chat environment, prefera...
Summary: The Director of RealPage Contact Center Chat Operations is responsible for managing performance and development of their team. As the Director of Chat Operations, you will serve as a key point-of..
Metro Manila
5-7 years
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Posted : 5th Apr 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: Excel,back office
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (QUEZON CITY)
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Posted : 24th Mar 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: Excel,back office
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (QUEZON CITY)
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Posted : 24th Mar 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: Excel,back office
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (QUEZON CITY)
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Posted : 24th Mar 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: Excel,back office
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (QUEZON CITY)
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Posted : 24th Mar 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: GPS
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their clients (client employees and managers). Topics include, but are not..
Other - Philippines (TAGUIG CITY NATIONAL CAPITAL REGION MANILA )
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Posted : March 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: Excel,back office
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (QUEZON CITY)
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Posted : 3rd Mar 2017
Global Resource for Outsourced Workers GROW Inc
Keyskills: Workforce Management, cloud-based system
Summary: Manages the operation and maintenance of a dialler system (preferably cloud-based but not required)
Metro Manila
1-3 years
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Posted : 27th Feb 2017
IBM SOLUTIONS DELIVERY, INC
Keyskills: 25369777 - HR Contact Center (French Multilingual)
Summary: This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are n..
Other - Philippines (Quezon City)
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Posted : 26th Feb 2017
Asurion Hongkong Ltd
Keyskills: Operations Manager,Call Center,BPO,Knowledge Process Outsourcing
Summary: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes.
Other - Philippines
5-10 years
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Posted : February 2017
Pinoy Partner Outsourcing Center Inc
Keyskills: Workforce Management,Workforce,Scheduler,Timekeeper,AHT,Call Centre Management,workfo...
Summary: The Workforce Specialist shall mechanize the collection of all historical data for trending - callvolume/chat volume, average handle time, service level and shrinkage factors.
Metro Manila
1-2 years
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Posted : February 2017
Alta Resources Philippines Corp
Keyskills: Workforce
Summary: This position will be responsible for ensuring optimal staffing efficiency, through the monitoring and management of agent schedule adherence in real-time.
Metro Manila
0-2 years
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Posted : January 2017
Virtual Coworker
Keyskills: Php developer,PHP programmer,PHP MYSQL,Web developer,PHP MYSQL AJAX,Programmer,Lamp,Joomla
Summary: The company is looking for the a skilled to PHP Developer to join their growing team. Get the chance to work from home with some of the most prestigious international clients!
Other - Philippines
3-10 years
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Posted : December 2016
Collabera Technologies Private Limited Inc
Keyskills: Scheduler,Workforce,Workforce Management,IEX,e-WFM,Total View,Verint Impact 360,AVAYA
Summary: Workforce Scheduler
Other - Philippines (Pasay)
2-12 years
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Posted : November 2016
HCM Nexus Consulting Inc
Keyskills: Speech Anayltics,Administration Manager,Training and Development,Matrix Management,Bu...
Summary: Responsible for supporting customers throughout Home Lending across 11 lines of business with 30,000+ employees.
Metro Manila
5-15 years
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Posted : November 2016

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