You will be responsible for building and tracking holistic (E2E) program/project plan, covering all aspects of the program - including deployment, give and get, etc. You will ensure that the program/project is planned correctly, that the owner of each deliverable is identified correctly At least 2 years of experience working with project methodology and management, PMO processes (e.g. scheduling, budget management) Understanding of software development lifecycles (we are particularly interested in Agile) Ability to work in team environment and communicate with various levels – excellent communications skills are a must as you will deal with a range of characters, including very senior staff. Experience working as a PMO in a software/IT/ Telco organization –an advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases