Jacobs Projects (Philippines), Inc. is one of the largest and most successful technical consulting groups in Australia, New Zealand, United Kingdom, South America and Southeast Asia. JPPI has been established in Asia for 20 years with full technical support of engineers and scientists in providing leading edge expertise and quality to deliver cost-effective solutions and added value to international client projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases