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Sutherland Global Services, Inc
Keywords / Skills : internet, hardware, Basic, networking
Posted: 17th Feb 2017

IT/ Computers - Software
Customer Service/ Call Centre/ BPO
Customer Service Executive
Posted On
17th Feb 2017
Job Ref code
Job Description

A TSR takes incoming technical calls from customers. You'll listen, analyze, troubleshoot and resolve technical issues regarding the services of the program.

Apply as a Technical Support Representative and enjoy the unlimited opportunities at Sutherland Global Services.

Duties and Responsibilities:

• Provide excellent technical troubleshooting for customers
• Calculate and/or re-rate consumer bills
• Meet program required operational metrics for quality, handle time, and customer resolution
• Knowledge in various operating systems, hardware and networking and internet technologies
• Willing to work on a shifting schedule

Minimum Qualifications:

• Finished at least 2 years in college (or High School Graduate + BPO experience)
• Excellent English written and oral communication skills
• Computer literate
• Ability to adapt to frequent changes and challenging customers
• Service and sales oriented
• Basic PC and internet navigation skills
Interested applicants may walk-in at the Ground Floor, ACT Tower, Sen. Gil Puyat Avenue, Makati City or at the 12th Floor, PhilPlans Corporate Center, BGC, Taguig. Start ASAP and earn up to 22K as one of our customer service representatives (CSR) of our financial account today!

About Company

Sutherland Global Services is a multinational IT and Business Process Outsourcing (BPO) company, specializing client solutions from customer activities to client-business relations and management services. Since its first operation in 1986 in Rochester, New York, Sutherland’s extreme growth manifests across India, USA, Mexico, Canada and Philippines.

Sutherland has huge presence in the Philippines with its active centers in Taguig, Clark, Carmona, Cubao, Tarlac, Camarines Sur, Davao and Legazpi. Sutherland also provides easier access to a bigger world of career opportunities for Filipinos with its recruitment centers such as the career center in Makati.

Sutherland Philippines’ recognition as the “Outstanding Employer” from the Philippine Economic Zone Authority (PEZA) for three years, and as the “Fastest Growing BPO Company” from Business Processing Association of the Philippines, prove its commitment to providing a rewarding work environment to its continuously growing number of 15,000 employees.

Sutherland envisions being the premier and preferred provider of IT and Business Process Outsourcing services, with a mission to help clients maximize their customer relations and increase their reach by helping drive productivity and efficiency while delivering measurable results.


At Sutherland, we don't just provide jobs, we provide long-term careers in a multitude of in-demand fields. Your career at Sutherland will teach you how to solve problems and adapt to change. Your journey with us will continuously shape you into a skilled professional, and each day on our team will prepare you to achieve more.

As a dedicated member of our worldwide team, you will deliver exceptional results to our clients and their customers. You will own the customer experience from start to finish, and are empowered to make it superb. We give you the power to impact, via tools, resources, and authority in order to make a difference.

We are committed to your professional development and we will expand your skills to match the ever-changing field of technology and the adapting workplace, giving you skills for life. Our organization crosses borders and industries, giving you a world of opportunity to pursue not only your expertise but also branch out globally. You can move between healthcare, mortgage, and finance, or from corporate training to sales, all in one career with us.

We will invest in your unlimited potential and create a work environment that is professionally challenging and personally rewarding. We respect our employees and value their contributions. We know you have great ideas and we want you to share them. Everyone on our team has the tools to recognize and reward their colleagues for excellence. We are eager to celebrate your success. We welcome you to the growing family of Sutherland Global Services.

Start here. Start now.

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