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System & Network Engineer - Managed IT Services Provider US (Home Based Part Time)

Keywords / Skills : System Engineer, Assistant System Engineer, Associate System Engineer, Embedded System Engineer, Senior System Engineer, Network & System Engineer, Junior System Engineer

3 - 10 years
Posted: 11th Sep 2017

System Analyst/ Tech Architect
System Administrator
Bachelors/ Degree, Diploma/ Non Degree Tertiary
Posted On
11th Sep 2017
Job Description

The client is a leading edge Managed IT Services Provider. They manage networks of small and medium businesses to make sure they are running at their best. Their goal is to minimize technical issues, solve problems proactively, and provide the best level of network care available. They are a company of problem solvers. They are purely SR. Engineer level company who do not work in a pyramid of untrained employees at the bottom and only a single strong engineer at the top. They are known for not just providing strong stable networks but strong customer service.

Job Description:

Utilize our N-Able Remote Management and Monitoring (RMM) platform to search for and resolve issues with client servers, workstations, and other networking components.

Test and maintain backup systems, primarily Storagecraft ShadowProtect.

Perform necessary scheduled and impromptu tasks.

Troubleshoot issues with servers and workstations.

Work with manufacturer support where possible and needed.

Perform backup helpdesk support should U.S. staff be unavailable. Primarily through e-mail and remote support tools.

Work with U.S. staff to collaborate, resolve issues, and pass off as needed. Primarily through the I.T. Services manager.

Other adhoc tasks

Skill Set:

Experience with RMM platforms would be great but not necessary. Training material is available, as well as staff, and vendor support.

Windows Server 2008-Current - Maintenance and Troubleshooting.

General understanding of network topology an troubleshooting (NAT's, Ports, Routing, VLAN's, etc...). This is nice but not critical

Windows Desktop 7 to Current - Maintenance and Troubleshooting.

Patch Maintenance through RMM (Windows and 3rd Party).

Office 365 support.

Centralized, Managed, an Monitored Anti-Malware Products. Through RMM platform and Sophos Cloud.

Firewall support skills preferred (SonicWALL, Sophos, and some Meraki and Sophos).

Strong written skills.

Strong English communication skills (both oral and written)

Willing to work 4hrs a day - PST (Sunday to Thursday, 3pm to 7pm PST)

Amenable to work ASAP

Must Haves:

Please only apply for this role if you have the following home office requirements:

Stable internet connection of at least 1 MB/s and a backup plan

Quiet room to work with no distractions or background noises whatsoever

Up to date computer system with a minimum of Windows 7 or Mac OS X

Perfectly working headset and webcam

Personal characteristics we require:

Must be highly punctual

Must be able to communicate problems and solutions effectively

Must always have a great attitude and willing to learn

*Only applicants meeting the strict criteria above will be contacted

About Company

Virtual Coworker

Virtual Coworker provides home-based Filipino professionals the opportunity to expand their careers and skill-set by working for global companies; primarily in Australia and the US. We offer competitive salaries and an excellent work-life balance. If you’re hardworking and have a great attitude, apply now to join our ever growing Virtual Coworker family!

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