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Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, Customer Care, Technical Support, Bpo Non Voice, BPO Call Center

0 - 5 years
Posted: 14th Sep 2017

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Telecom
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors/ Degree, Diploma/ Non Degree Tertiary, ITC/ NTC/ Vocational
Posted On
14th Sep 2017
Job Description
Jobs Responsibilities:

* Respond to customers problems and questions in a timely, professional and appropriate manner in order to maintain high levels of customer satisfaction and low case duration

* Maintain a professional and courteous demeanor when interacting with customers and peers

* Assist peers responding to customer case problems and questions

* Contribute to team and departmental goals and objectives

* Follow departmental procedures and methodologies as outlined in the Policies and Procedures manual

* Strive to have a maximum impact upon the teams overall performance

* Understand and effectively use available debugging tools

* Perform any duties as they are assigned

Jobs Qualifications:

* Must have finished atleast two years in college

* Atleast 18 years old

* Self-motivated

* Good english communication skills

* Team Player

* Requires minimum supervision

* At least 3 months call center experience (highschool)

What Do We Offer?

* An open, friendly and professional work environment.

* A professionally and personally rewarding career.

* Opportunities to grow and be promoted within the company.

* The chance to travel abroad.

* Performance incentives and employee perks and benefits.

How to apply?

WE DO NOT ACCEPT WALK IN APPLICANTS FOR THIS POST. Please submit an application and we'll contact you immediately once we received your application.

Kindly send your resume at shaira dot opelario at caldwellcommunications dot net so we can review and schedule you for an interview. Please indicate the position and the website as a subject.

Or you may send us your FULL NAME/MOBILE NUMBER/CITY/WEBSITE where you found the post (e.g. Pinoyjobs) through this number (0.9.5.5.1.7.6.8.1.7.9) so we can get in touch with you ASAP. Please follow the format. Thank you. :)

You may also visit our website for more info: www dot caldwellcommunications dot net

Hoping to have you in our team soon :)  


About Company

Caldwell Communications is your trusted partner for your business process outsourcing needs. We utilize time-tested methods to provide you with expert contact management solutions.

Our aim lies on building our client partners’ brand value in each call we answer, email we respond to, and every contact we interact with.

We intimately involve ourselves into our client’s business. Our senior management works closely with our client partners and learn all they can about our clients’ needs and after making a careful study, we formulate a custom-fit solution treating our clients’ business as our own.

You will find our solutions to be dynamic, efficient, and compatible across all organizations. We are prepared to cater to client needs globally and deliver consistent solutions anywhere in the world.

We believe that to ensure a lasting partnership with our clients, we need to go beyond our commitment to being our clients’ brand champions by fostering a cooperative relationship with our clients with the goal of continuous improvement and quality excellence. Creative, down-to-earth, and professional – that’s how you can describe our team.
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