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Start ASAP! 20K Signing Bonus Awaits! CSR - Alabang

Keywords / Skills : Start ASAP! 20K Signing Bonus Awaits! CSR - Alabang

1 - 4 years
Posted: 2017-09-12

Customer Service/ Call Centre/ BPO
Customer Service Executive
Diploma/ Non Degree Tertiary
Posted On
12th Sep 2017
Job Ref code
Job Description

Be Part of Our GROWING TEAM and experience a company that VALUES its EMPLOYEES!

Support one of the Biggest Financial Banks in the World by providing top notch Customer Service Experience to their existing Clients.

Your job is to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following:
  • Work in a fast-paced and high volume service center self-managing call efficiencies
  • Promptly resolve client inquiries and escalate as need
  • Attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer
  • Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.
  • Utilize tools and resources appropriately to efficiently resolve customer inquiries
  • Present strong problem solving and decision-making skills
  • Be organized and detail oriented with the capability to multi task

  • Competitive Compensation Package with Monthly Performance Incentives
  • Meal and Other Allowance
  • HMO and Dental Coverage from Day 1 of Employment

Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
  • Exciting and Encouraging Work Environment

  • EXCELLENT English Communication Skills;
  • Have the ability to Multi-Task and Adapt to any situation;
  • At least 1 YEAR Call Center Experience is an ADVANTAGE
  • Experience in banking and credit card industry preferred
  • Amenable to work in Northgate Cyberzone, Alabang, Muntinlupa City;
  • Full-Time position(s) available.

APPLY NOW and expect a CALL from our recruitment team for processing. You may also WALK-IN at:
  • GROUND FLOOR of iHub1 Building, Northgate Cyberzone, Muntinlupa City, Mondays to Fridays 10AM-6PM;

  • SSS Employment History (SSS Static Report)
  • COE (From previous/most recent employer)
  • College or Highschool Diploma
  • Transcript of Records (TOR)

Please bring your updated resume, at least one (1) Valid/Government-Issued ID and SSS employment history/SSS Static report/SSS # (if available).

About Company

Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The Company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform.
Genpact provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.

Our goal is to help our clients improve the ways in which they do business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, we strive to be a seamless extension of our clients’ operations.

Complex processes in multiple geographic regions, delivering its services from a global network of more than 51 delivery centers in 17 countries. Our global delivery centers are located in India, China, the Philippines, Romania, Hungary, Poland, South Africa, the Netherlands, Spain, Morocco, Mexico,Guatemala, United States, Colombia, Brazil, UAE and Japan.

We have a unique heritage. We built our business by meeting the demands of the leaders of the General Electric Company (GE) to increase the productivity of their businesses. We began in 1997 as the India-based business process services operation of GE Capital.

Our leadership team, processes and culture have been deeply influenced by our eight years as a captive operation of GE. Many elements of GE’s success-the rigorous use of metrics and analytics, the relentless focus on improvement, a strong emphasis on the client and innovative human resources practices-are the foundations of our business.

We became an independent company in 2005 and, since then, we have grown rapidly, continued to expand our range of services and diversified our client base.
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