RightCrowd Software Inc. is an offshore office of RightCrowd Software Pty Inc., a multi-national software company headquartered in Gold Coast, Australia. The company is one of the world's leading software provider in enterprise physical security and safety system that helps organization manage compliance related processes. It now has an office in Seattle, USA and currently expanding the operations in Manila, looking for talented and highly motivated individuals to be part of the energetic team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases