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Site IT / Facilities Analyst 8593

Keywords / Skills : testing, data integrity, hardware

1 - 6 years
Posted: 12th Sep 2017

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
System Analyst/ Tech Architect
Posted On
12th Sep 2017
Job Ref code
3870
Job Description
Responsibilities:,

1. Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.
2. Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries.
3. Interprets problems and analyzes possible causes of hardware and software failure.
4. Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity.
5. Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates.
6. Assists in conducting user’s application testing during program implementation, migration, and system maintenance.
7. Performs desktop system maintenance/upgrades including all desktop OS patches.
8. Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledgebase).
9. Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.
10. Performs scheduled preventive maintenance of computer systems.,Qualifications:,
  • Graduate of any IT related course
  • At least 1 year of work related experience
  • Willing to be based at TELUS Discovery, Ortigas, Pasig City
  • Amenable to work on shifting schedule


About Company

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate
Career Advice to Find Better

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