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ServiceNow Administrator

Keywords / Skills : Service Now, LDAP, Ms Active Directory

1 - 4 years years
Posted: 2017-08-01

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
System Administrator
Education
Bachelors/ Degree
Posted On
1st Aug 2017
Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

KEY RESPONSIBILITIES

-Day to day end user support for the Alere ServiceNow environment.

-Diagnosing, analyzing and resolving issues efficiently.

-Design and build Reports to support processes and functionality.

-Assist with integrations of groups and other Alere entities onto ServiceNow.

-Assist with integrations of ServiceNow to other business systems and tools (e.g., SCCM).

-Assist with the creation of Service Catalog Items and underlying workflows to support the Request Fulfillment process.

-Provide training to users on system usage and standard Alere processes supported by the tool.

-Maintain ServiceNow process related documentation, including functional and configuration support documentation for any solutions delivered.

-Abide by all GIS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures.

SKILLS AND QUALIFICATIONS

-At least 1 yr ServiceNow administrator experience

- A broad understanding of ServiceNow functionality and can create/configure/customized reports, dashboards, workflows and groups in ServiceNow

- Understanding of Microsoft Active Directory and LDAP

- An understanding of the following technologies:

o Windows Operating Systems (XP, 7, Server 2003/2008/2012)

o Microsoft Office software (Outlook, Word, Excel, PowerPoint)

- Strong analytical skills

-Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.

-Able to learn new processes quickly, and an ability to keep knowledge and skills up to date.

-Graduate of any IT related course



About Company

Alere Inc. is a leading provider of high end testing devices for cardiovascular disease, cardiometabolic, malaria, HIV, pneumonia, cholesterol and toxicology.
For more than a decades, Alere Inc has been delivering healthcare Business Process Outsourcing (BPO) and Wellness and Chronic Condition Management solutions that drive higher levels of member engagement and improved outcomes on behalf of Alere healthcare business customers.
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