NOVARE TECHNOLOGIES’ uniquely deep domain expertise in mobile network operations has earned for us the satisfaction, respect and admiration of our core customers around the world – mobile carriers and their solution vendors.
We advise and provide backend integration between carriers’ networks and the technologies of their solution vendors. On the front end, we port and customize applications for Blackberry, Symbian, Windows Mobile, Android and other Linux platforms, enabling mobile carriers to deliver differentiated services to their enterprise customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases