Skubbs has been consistently helping businesses get up and running by digitizing essential business processes in a few clicks since 2012. Our dynamic team with over 18 years of experience strives to power innovation in sales, service, marketing, analytics and more.
Delivering the highest quality IT support services remains the top priority for us. After all, the biggest satisfaction comes from customers who thank us for transforming their business processes.
Today, we continue to improve user our products by listening to the actual needs of customers. Our success is achieved by working closely with you; adding valuable components to our IT solutions to help businesses improve oversight and performance of marketing, sales, customer service, and other CRM related areas.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases