Job Summary: This role will support the SAP Functional team lead on process analysis; configurations; functional specification for developments; testing; documentation and delivery of SAP Financial Modules. Collaborates with SAP COE support team members and SAP users across the globe for issue handling and applying solutions. Participates in the SAP project and roll-out of developed SAP financial solutions and helps ensure the on-time and quality delivery of new solutions. Participate in cross-functional teams and provide solution options and design suggestion on project issues/requirements and/or change management requirements.
Mandatory Requirements: 1. Candidate must possess at least a Bachelor’s degree in Accountancy, Management, Information System, Computer Science, Engineering or any business related courses. 2. SAP Financial Functional Experience 3+ years. 3. SAP Financial Integration Knowledge with other SAP Core modules 4. Experience in a SAP Full cycle implementations and at least one year experience on support/upgrades. 5. Excellent Communication and Analytical Skills
With experience and/or knowledge on SAP Financials on below sub-modules: Classic General Ledger; Accounts Receivable; Accounts Payable; Asset Accounting; Bank Accounting; Consolidation Reporting; SAP Taxations; Closing activities and Financial Reporting.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases