Company Profile ABM Global Solutions, Inc. (AGS) is the business solutions provider of choice offering applications software and implementation services across industries. It has revolutionized the business processes of the top corporations in the Philippines and in South East Asia.
AGS, with a corporate office in Indonesia, is a wholly-owned subsidiary of ePLDT, the Philippines’ premier information and communications technology company.
Our People AGS is focused on providing our clients with skilled and highly qualified pool of consultants who can deliver SAP, eProcurement, and Microsoft Dynamics AX full-cycle implementations and support services.
Our team is composed of business process specialists, industry experts, and certified SAP and Microsoft consultants and Procurement professionals– all integral in building and upholding AGS’ reputation as a world-class business solutions provider.
Our Legacy AGS enables companies to grow their businesses through relevant and effective technology platforms. The company’s impeccable track record continues to be recognized by pillars in the industry: SAP Business All-In-One Gold Partner SAP Business One Highest Revenue in South East Asia Awarded by SAP Asia Pacific as Top Implementation Partner SAP Business One Outstanding Implementation Performance Award SAP Business One Achiever Award SAP Business One Top New Names Award SAP New Names for Business One Partner of the Year Financing Partner of the Year SAP Business All-In-One Partner of the Year Asia Pacific Top Country Services Partner for the Philippines SAP Partner for Excellence SAP Business One Partner of the Year 2013 in the Philippines #2 SAP Business One Partner of the Year 2013 in the Southeast Asia #1 SAP Business One Provider for the 1st Quarter of 2014
Certifications SAP Value Added Reseller (VAR) SAP VAR Support Partner SAP Education Partner Coupa Implementation Partner
AGS Group of Companies ABM Global Solutions, Inc. PT. Advance Business Microsystems Global Solutions
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases