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Salesforce Administrator

Keywords / Skills : Salesforce Administrator, docuSign, Conga Composer, Jira

3 - 13 years
Posted: 2017-07-17

IT/ Computers - Software
Database Administrator (DBA)
Database Architect
Systems Engineer
Bachelors/ Degree
Posted On
17th Jul 2017
Job Description
Business Systems Support
  • Coordinate and assist with user setup in accordance to profile/role requirements 
  • Ensure customisation of fields in accordance to governance and impact on other business units 
  • Implementation of workflows, approval processes and other standard salesforce configuration items 
  • The implementation, customisation and ongoing maintenance of forms & templates for business users 
  • Updating systems as required in accordance to business requirements, including but not limited to: 
  • Updating of new product courses, subjects, other products 
  • Updating of financial requirements annual fee reviews 
  • Adding additional templates/reports/dashboards 
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as applications are developed 
  • Engage in change communication to ensure users are aware of outages, updates or any changes that may impact them 
  • Ensure requests are logged and responded to within determined SLAs 
  • Gather reporting requirements from business and assist in the development of reports to meet requirements 
  • Gather requirements from the business to enhance business process or meet new business requirement 
  • Monitoring of requests to identify business/process improvements that can be implemented 
  • Provide support & training for business users 
  • Adherence to Company Policy and Procedure 
  • Contribute to a supportive, positive and safe workplace 
  • Compliance with all company policies and procedures including WHS legislation requirements 
  • Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health 
  • Being a productive member of the  team by displaying the Company values through your day to day role 
Essential Qualifications
  • Certification in Salesforce Administration 
  • Ability to troubleshoot end user issues. 
  • Experience in planning and logistics, preferably in an education/training environment 
  • Ability to communicate with a broad range of stakeholders 
  • Substantial experience with database systems and statistical reporting 
Would be Nice Features 
  • DocuSign experience 
  • Conga Composer experiece 
  • Understanding of RTO and HE governance requirements 
  • Advanced Microsoft office 
Working hours
  • 7am 4pm Manila Time

About Company

What is Outsourced?

Outsourced is a leading BPO with offices in Manila, Cebu and Sydney. The company has employed 50 staff in the last 12 months and is looking to do the same over the following year. Clients are predominantly from Australia though interest is growing from around the globe.

Why Join us?

We have spared no expense to ensure our staff are comfortable and happy. Our spacious open plan office is supported by advanced network infrastructure, fast internet, follows best IT practices, and staff are provided with the best technology and equipment. We have HR staff who organise team dinners, bonding experiences, and an amazing end of year party. Staff are also supported by industry best consultants in Australia who provide guidance and training.

Walkin for you