Outsourced is a leading BPO with offices in Manila, Cebu and Sydney. The company has employed 50 staff in the last 12 months and is looking to do the same over the following year. Clients are predominantly from Australia though interest is growing from around the globe.
Why Join us?
We have spared no expense to ensure our staff are comfortable and happy. Our spacious open plan office is supported by advanced network infrastructure, fast internet, follows best IT practices, and staff are provided with the best technology and equipment. We have HR staff who organise team dinners, bonding experiences, and an amazing end of year party. Staff are also supported by industry best consultants in Australia who provide guidance and training.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases