You will be part of a team that passionately strives to deliver an effective management system solutions. Maersk Drilling’s management system is called SIRIUS, and it contains processes and procedures for operating the offshore drilling rigs, as well as for managing the business activities performed in the onshore offices and headquarters. As the management system is used internally and reviewed by external regulatory authorities and customers, it is crucial that the quality and integrity of the content is consistently high, is in compliance with the relevant requirements, changes are processed with a clear audit trail, and continual improvements are made in terms of content simplification and SIRIUS usability as an IT application. As part of a diverse team with a can-do attitude, the position will provide you with unique insight into Maersk Drilling’s business and the oil & gas industry in general. The department is engaged in a number of projects and you will be involved in analytical and administrative aspects of these. There are ample opportunities for personal and professional development as your role is to provide support in all aspects of managing the management system.
ROLES AND RESPONSIBILITIES
Responsible for accurate and timely handling of revision requests
Contribute in maintaining management system with up-to-date and correct content
Create drafts of requested change in process flow, organizational chart, job description, and reference documents from offshore and onshore users of management system
Proof reads the content for inaccuracy, inconsistency, misspelled words, wrong grammar, and non-compliance in formatting parameter
Send queries and clarification to requester, reviewer, and content owners to ensure that instruction is complete, compliant with standard convention, and relevant
Implement changes in process flow, organizational chart, job description, and reference documents that has been approved by reviewer and content owner.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Education and Knowledge:
Graduate of any Bachelor degree.
Fresh graduates are welcome to apply
Experience of working with documentation would be an advantage.
SKILLS (ADVANTAGE BUT NOT REQUIRED)
Novice proficiency in MS office programs: Excel, Word and PowerPoint
Novice proficiency in Adobe Family: Acrobat.
Meticulous, thorough, detail-oriented and careful. Works in a structured and systematic manner. By following a well-established and proven plan, delivers results that are exacting, high quality and precisely meet the established goals
Proficiency in English language, both written and spoken, as your stakeholders are based all around the world
Customer orientation with good inter-personal skills
ProV International is positioned to set a new standard of excellence in the outsourcing community by having a vertically integrated consulting, engineering, quality control and documentation driven by best in class business practices rather than software language skills as is the traditional outsourcing provider. Started in 2003, the company has experienced phenomenal growth every year by working with industry leaders to resolve business issues through comprehensive IT solutions. Unlike the competition, which grew from a technical expertise, ProV International is growing from a vast and proven consulting business practice. By having business be our roots into the outsourcing arena, customers and partners find an unmatched synergy between business fundamentals and technical wizardry. ProV International operations are found in India, Philippines, UK, Netherlands, and the USA. The Manila operations cover all aspects of the business from Human Resources, Finance, Public Relations, Sales, and Software Engineering.
Our target is to be one of the leading Software Engineering firms in the Philippine shore supported by World-Wide projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases