O.N.E. Source (Orion Network Executive Source) is an Executive Search and Human Resource Outsourcing company servicing companies across all industries - from small to large enterprises covering Business Process Outsourcing companies (BPOs, IT companies, Contact Centers, etc.), Consumer, Retail, Pharmaceutical, Banking among others. Named after the giant Greek huntsman and hero, the company mirrors the efficiency and accuracy of all its searches, along with the outstanding resourcefulness of all its consultants and effectiveness of all its existing systems.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases