QRD Philippines, Inc. was established with the mission to provide clients with solutions for their Human Resource requirements: Temporary Staffing, Project Management Staffing, and Outsourcing Services (Payroll). Guided by the vision to serve the needs of thriving industries, as well as to provide an avenue for the workforce to be connected to the best employers, the inception of QRDPI became imminent as the demand for outsourced labor-placement services grew exponentially. And behind this initiative is a team of seasoned individuals with years of expertise in the recruitment industry, with the proficiency to partner with, and able serve, Multinational Clients as well as Local and Offshore Companies for their total Human Resource needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases