Receives the completed solution from Shoring Director/ Solution Architect team to start the project execution
Manages project delivery by creating and exceeding project baseline and managing risks & issues
Provide project status updates to Stakeholders on a regular basis.
Facilitate meetings with PH Team related to SOW and the Business Unit Project Team to ensure all issues are reviewed, documented and assessed to minimize impacts on the project timeline.
Lead a team in the initiating, planning, controlling, executing, and closing tasks of a project (or segment of a project) to hand-over to the Business Unit Manager
Manages scope, mitigate risk, and facilitate change management across multiple large scale projects.
Creates and maintains the Project Workbook, including but not limited to the following deliverables: weekly meeting status reports, Recruitment Hiring Progress Report, Training and Nesting schedules, Project Action Plans, Project Risks, Project Assumptions, misc. emails and Project inquiries.
Assists in defining and monitoring project status related to key project goals (i.e. Profile calibration, Recruiting, Defining Business Unit metrics, Training, IT and Facilities).
Manage day-to-day interaction with the PH Project Team, Business Unit and Shoring team related to projects.
Manage multiple projects simultaneously depending on complexity
Ensure all transition deliverables are complete, on time and of high quality
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases