Trends & Technologies Holding, Inc. (TTHI) is a consolidation of companies that address the technology requirements of businesses in the Philippines and in the region, with the aim of empowering these organizations in their decision-making processes and accelerating productivity. While TTHI was founded in 1999, its core members (composed of the Board of Directors) trace their involvement with technology in the mid-80s. The founding of Trends & Technologies, Inc. (TTI) in 1992 acted as the stimulus in the development of TTHI.
Today, the company has grown to be a recognized solutions provider in the field of data and telecommunications in the Philippines. TTI maintains a team of well- trained and highly effective professionals that are both customer and results driven.
In addition, TTI prides itself for constantly improving its high-end products and services sensitive to the demands of the market and its future requirements.
TTI is a subsidiary of Trends and Technologies Holding, Inc. TTI has affiliates that offer complementary and supplementary products and services and their capabilities are tapped whenever the situation requires to provide the client a total integrated solutions package.
BPO,Call Center,Voice Process,International Call Center,KPO,Knowledge Process Outsourcing,Call Center Agent,Customer Service,Customer Care,Customer Support,Customer Service Executive,Customer Care Executive,Day shift,local account,International Voice
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases