Emerio, an NTT communication company, is a leading IT solutions and services organization with deep roots in South East Asia.
We provide a suite of solutions and a large stack of IT services to our clients in the Banking and Financial Services, Education, Government, Healthcare, Hospitality, and Social Services domains. With over 2,200 employees we have been providing comprehensive ICT solutions, provisioning and management of IT infrastructure and business applications, data analytics, data visualisation and IT professional services for the past 18 years.
Our brand values are REAL. Reliability, Efficiency and Adaptability is the basis of Long-term relationships with our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases