GPM is an affiliate of the Magsaysay Group of Companies, a multinational conglomerate with over 60 years of domain expertise in various industries. Established in June 2007 to provide business process offshoring and outsourcing services to all companies wanting to have their own offshore office and access lower labour cost and enhance business operations through cost efficiency
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases