Call out and set appointments for meetings and client/agency meetings (Phone Calls and Email)
Knowledgeable in research task, dealing with tools on hand and be efficient to what is available
Keeps track of the End Client and Contractor’s significant information like visas and contract expirations to make sure they were reminded and renewed.
Provides efficient documentation for tracking, information gathering, providing information, and reports.
Establish and maintain a high level of understanding of CXC services and its offices.
Engaged in scouting out for leads and existing opportunities that may help the CXC Offices in achieving its sales goals and targets. In line with this, you will be involved in heavy phone activity – inbound and outbound – to help the business achieve its goals.
Must document all sales related activity in CRM or other related software.
Effectively prioritizes multiple demands while ensuring customer needs are met.
Stay abreast of current industry trends to help the business stay on track with current markets.
Drive major changes in programs, procedures and methodology to streamline processes.
Make information either internal or external easily accessible.
Performs other tasks as may be required.
Graduate of BS Management or Marketing
Very good call handling skills
Have Client/ Customer Service Experience
Have Above average knowledge with the use of MS Office (specially MS Excel)
At least 6months to 1year experience in CS Industry, but not preferred
Interpersonal skills, with strong written and oral communication skills
CXC Global™ is a leading supplier of contingent workforce solutions. We’ve been operating in the contractor management industry for more than 20 years and have a wealth of experience to draw upon. We operate in more than 60 countries worldwide, working out of more than 30 local offices spread across the globe. With an unmatched suite of managed services for employers, contractors and recruiters CXC Global takes care of all administration associated with contractor remuneration.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases