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Knowledge Management Officer

Keywords / Skills : https

Posted: 12th Sep 2017

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service
Posted On
12th Sep 2017
Job Ref code
PHI004297
Job Description
Job Number:
- PHI004297,
  • Contribute to ANZ's Digital strategy
  • Excellent Opportunities for Growth and Development
  • Reward for outperformance
  • The Role The Knowledge Management Officer is responsible for designing and authoring frontline reference material, authoring and publishing staff communications and managing feedback via the KnowHow knowledge management system. The incumbent will also author and send communications to frontline staff, people managers and support managers associated with any change to process or procedure impacting customers. Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines About You To be successful in this role, you will ideally bring the following -
    • Good understanding of the use of distribution channels and developing and documenting processes
    • Proven to have strong problem solving skills
    • Strong communication skills and well developed interpersonal & influencing skills
    • Ability to prioritize & be self-managed
    About ANZ ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive, and are rewarded, for excellence. At ANZ we aim to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued. We connect you to your world of opportunity. Watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world (https://www.youtube.com/watch?v=JK__FGv4dNU). To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers.
    Key Skill(s)

    About Company

    ANZ now has an Operations Centre in Manila, with offices in Makati City and Libis, Quezon City. We are looking to attract high-calibre people who can demonstrate and share our values. You will be part of an outperforming and collaborative team that contributes to a super regional strategy. You will find opportunities that are only available with a Bank that is growing fast across our region.

    We provide learning and development opportunities to help you achieve your career goals, as well as competitive remuneration and benefits. In line with our focus on excellence, employees who deliver great results and outperform while maintaining the highest standards of the ANZ values can expect to receive higher rewards.

    If you believe you've got the skills and drive to be your best and contribute to ANZ's success, explore how you can be part of our team.

    Find out more about ANZ - www.anz.com/about-us/our-company

    Read about our business strategy - www.anz.com/about-us/our-company/profile

    Get the latest updates on career opportunities - www.anz.com/careers
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