Identifies the core issue of the problem and can determine if the problem is related to a process or if there are personal issues involved Complies with established processes and procedures to ensure quality of work and service delivered
System Analyst works with the Solution Designer to detail the high-level solution from the Technical Assessment Report (TAR) System Analyst defines the detailed work package needed for the assigned system and application System Analyst coordinates with the Product Designers to clarify the user requirements for the project System Analyst converts the user requirements to system requirement specification (SRS) that will serve as input for the development effort System Analyst trigger and coordinate the development work with vendor System Analyst reviews and approved the DFS with the Solution Designer to ensure development is aligned with the planned solution design System Analyst works with System Administrator and Database Administrator to setup the environment both in testing and in production System Analyst performs unit testing to validate deployment and readiness of the system for testing System Analyst provide support and attend to defect resolution during testing System Analyst works with Operations Support to do the necessary handover to production
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases