Company Overview Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community. Ben Edictio is established and managed by professionals with extensive expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our vast network and database of various professionals. We focus on understanding our customers’ business and needs to offer solutions that fit seamlessly in our customers’ organization. Our Mission The pursuit of excellence in the chosen line of business – IT consulting, recruitment and staffing services inspires us to consistently deliver an utmost and relentless services for our finest customers. Our Values Ben Edictio promotes honesty and integrity in the exercise of judgment in conducting our business. People are our assets and we treat them with respect, dignity, and trust. We recognize and accept our differences in gender, religion and beliefs. Our Commitment to Customers Customers are the core of our business. We value our business partnership; we take pride in delivering first-rate services to their satisfaction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases