ProV International is positioned to set a new standard of excellence in the outsourcing community by having a vertically integrated consulting, engineering, quality control and documentation driven by best in class business practices rather than software language skills as is the traditional outsourcing provider. Started in 2003, the company has experienced phenomenal growth every year by working with industry leaders to resolve business issues through comprehensive IT solutions. Unlike the competition, which grew from a technical expertise, ProV International is growing from a vast and proven consulting business practice. By having business be our roots into the outsourcing arena, customers and partners find an unmatched synergy between business fundamentals and technical wizardry. ProV International operations are found in India, Philippines, UK, Netherlands, and the USA. The Manila operations cover all aspects of the business from Human Resources, Finance, Public Relations, Sales, and Software Engineering.
Our target is to be one of the leading Software Engineering firms in the Philippine shore supported by World-Wide projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases