Information Professionals, Incorporated (IPI) is one of the leading experts in providing Information Technology consulting services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.
IPI began its operations in 1986 with its compact team focused on core IT consulting activities. Its competencies, portfolio of services and products grew steadily in the succeeding years, keeping in step with the demands of industry. Today IPI provides a wide range of IT products and services, including industry-specific software development, accounting and human resource management systems, corporate software solutions services, and full IT systems integration. Beyond e-solutions, IPI has remained the IT service provider of choice in the Philippines.
IPI uses an outsourcing strategy which is used to staff a project and respond to business objectives. It enables you to get qualified and experienced personnel to suit your requirements working exclusively on-site or offshore. It is a perfect solution for your seasonal or special projects.
We deliver services to develop, maintain, manage and support applications. Our skilled application professionals help manage fluctuating skill needs, skill gaps and change staffing needs to meet aggressive project timelines.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases