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Keywords / Skills : Phone Etiquette, Telephone Operator & Receptionist, Front Desk personnel

Country
Philippines
1 - 2 years
Posted: 2017-09-13

Nationality
Philippines
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Role
Other Roles
Education
Bachelors/ Degree
Posted On
13th Sep 2017
Job Description
Responsibilities:
  • Guest Relation and Call/Message Handling 
  • Customer Phone Inquiry 
  • Long Distance Calls Monitoring and Controlling 
  • Main Center (Receiving / Routing of Mails, Documents and Parcel) 
  • PBX Lines Downtime Reporting and Monitoring of Resolution
Qualifications :
  • Communications Skills 
  • Customer Service 
  • Problem Solving / Decision Making 
  • Adaptability to Change
  • Self Starter 
  • Flexible 
  • Phone Skills and Knowledge on Phone Etiquette



About Company

Integrated Computer Systems (ICS) continues to provide unparalleled value to our broad clientele of the Philippine’s elite top 1,000 corporations. For over 35 years, customers continue to choose ICS for our legendary professionalism and impeccable reliability. Being a pioneer in the IT industry, we continue to expand our broad range of end to end IT services to enable our customers to achieve their business goals. Our strong corporate values of integrity, commitment, and service quality ensures that our customers are consistently delighted to work with us.

ICS’s wide range of solutions include cutting edge technologies such as Cloud, Mobility, and Virtualization, to traditional solutions such as Business Applications, Data Center Solutions (Power, Cooling, Servers, Storage, and Racks), Enterprise solutions (Networking, Security, Backup & Recovery), Client Solutions (virtual desktops, thin clients, laptops, desktops, and printing), and Consumables. The service portfolio includes the full range of design, build, and run services up to hardware rentals and managed services.

Our distinguished list of principals and partners have continued to choose ICS as well and have recognized ICS with an unsurpassed 100 awards and citations for the past three decades. This is a strong testament to the rich history of ICS to deliver to our customer’s needs. ICS operates in six key cities nationwide and employs the broadest network of authorized service partners to provide customers easy access to both products and after sales support- an absolute must for competing in today’s rapidly evolving market.

Why Join Us?

ICS believes in promoting from within, hence, the chosen candidates can look forward to career and professional growth opportunities. Salary will be commensurate with qualifications and relevant work experience.

We build a culture that espouses the following core values:

INTEGRITY – Trustworthiness, transparency, consistency in positive actions, not dependent on whether others are watching or not.
COMMITMENT – Dedication, loyalty to the job, to the customer, to the team and to the organization.
SERVICE QUALITY – “Doing the right things right, the first time, on time, all the time” to exceed customer expectations.
Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where

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