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Financial Account CSRs | DAYSHIFT | Up to 24K Package | Eastwood Site

Keywords / Skills : Financial, customer service representative
1 - 5 years
Posted: 17th Feb 2017

Customer Service/ Call Centre/ BPO
Customer Service Executive
Bachelors/ Degree
Posted On
17th Feb 2017
Job Description
Provides a range of finance products and payment solutions to consumers and businesses through a network of retail and business partners.

This includes interest-free credit cards and no-interest-ever payment plans; consumer and business leasing solutions; mobile phone and broadband payment plans; and online and mobile payment services.

Duties and Responsibilities:

  • Provide a first class customer service experience to our Retailers and Customers 
  • Attracts potential customers by answering customer enquiries and providing information about our products and services. 
  • Process loan applications over the phone. 
  • Liaise with other department on completing loan applications. 
  • Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue/enquiry. 
  • Maintains customer records by updating account information. 
  • Recommends other products and services to the customer such as activating the card that comes along with their loan application. 
  • Contribute to team effort by accomplishing metrics set by the Senior Team Leader/Operations Manager 

  • Excellent English language communication skills 
  • Ability to work under pressure 
  • Strong sense of accountability on agreed KPIs 
  • Willing and able to maintain an appropriate standard of professionalism 
  • Demonstrated capacity to work effectively within a team 
  • A high level of PC competence and typing skill 
  • A good track record in previous job 
  • A good record of attendance and punctuality 
  • 6mos call center experience 

  • College Level. 
  • With at least soft collections / payment arrangement experience. 
  • Good communication skills. 
Apply at our Recruitment Centers:

  • 6th Floor 1800 Building Cyber park Eastwood Libis, Quezon City 
  • 5th floor Gateway Tower, Araneta Center Cubao, Quezon City 
We are open from Monday to Friday, 9am 4pm.

For faster processing, sms: APPLYJS and send to 09753663090 / 09491186499

About Company
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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