Remote Staff, Inc. has been providing fulfilling home-based careers to Filipinos since 2007. We connect Philippine-based candidates to clients in Australia, the US and UK who are looking for professionals as extensions of their international businesses.
We specialize in providing full-time and part-time work for web developers, web designers, graphic designers, virtual assistants, marketing assistants, SEO/SEM, writers, accountants and practically any job that can be performed on a computer and does not require actual physical presence.
We enjoy the trust of thousands of Filipinos over the years because we guarantee fair and timely wages, we provide a safe virtual working environment, we understand Filipino culture and we attract quality clients who believe in our business model because we are able to maintain accountability and transparency for every working relationship we establish.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases