• Proactive diary management; planning and scheduling appointments and meetings, with optimum efficiency, sensitivity and reliability. • Daily email management. • Manage and facilitate travel arrangements with minimum disruption, including planning and booking flights, accommodation, etc. Produce detailed itineraries. • Manage multiple projects, which may include organizing meetings, conference calls and events, etc. • Produce reports and presentations. • Summarize reports, presentations and documents. • Create, amend and proofread simple and complex documents and letters/ correspondence. • Save the executive time wherever possible. • Liaise with various parties to take matters forward; follow up on outstanding issues; keep executive informed on status of task/issues/resolution.
• At least 5 years’ experience as an Executive Assistant from a corporate background. • High polished, articulate with excellent written and verbal communication skills. • Degree (or equivalent) educated (preferably with a degree or certificate related to IT). • Computer literate with advanced proficiency in MS Office software, i.e. Outlook, Word, Excel, PowerPoint • Should have an understanding of IT, internet searching. • Extensive diary management experience. • Willing to work long hours and without supervision. • Should have excellent attention to detail and be highly organized.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases