Royal Cargo, Inc. is a total logistics service provider with over thirty years of experience in all aspects of cargo transportation and handling gave Royal Cargo the solid base to create its own global network of owned companies and trusted agents. We go further than most by providing specialized logistics in the fields of freight forwarding, contract logistics, warehousing & distribution, cold storage and project and heavylift services – with owned equipment and facilities.
From its roots as a German/French/Filipino company with operations in the Philippines and later Vietnam, it is now covering the world with its own network.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases