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Keywords / Skills : Devops, operations engineer, devops engineer, Tibco

4 - 12 years
Posted: 11th Sep 2017

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Software Engineer/ Programmer
Technical Support Engineer
System Administrator
Network Administrator
Education
Bachelors/ Degree
Posted On
11th Sep 2017
Job Description
Responsibilities 
  • Provide operational technical support to Asurion’s platform, data and applications addressing a broad range of technologies including TIBCO, Pega, .NET Framework, running Java / PHP / Python applications on Linux 
  • Triage, deep dive and troubleshoot issues 
  • Collaborate with Development, Engineering, and Operations resources to provide technical expertise and support on key initiatives for system availability and reliability 
  • Assist with environment setup, automation, and streamlining the stand up and scale out of infrastructure 
  • Maintain and improve monitoring and alerting systems 
  • Build requisite automation for repetitive yet complex tasks and self-healing of systems through the use of scripts 
  • Continually drive automation and efficiencies to increase productivity and reduce costs 
  • Be able to provide automated and scalable deployment solutions 
  • Drive root cause analysis for critical incidents 
  • Write technical procedures and documentation including operational runbooks 
  • Adjust to shift schedule changes, if required 
  • Participate in on-call rotation, including weekends and holidays 

Qualifications
  • 3-5 years of experience in the field or in a related area 
  • Bachelor’s degree in Computer Science, Information Technology, or a related field 
  • Able to code using at least two of the following - Shell, Python, Perl, Puppet 
  • At least 1 year working experience in a DevOps culture using different DevOps tools (Jenkins or any similar CI/CD platform) 
  • Solid technical application support experience with global application production sites 
  • Support expertise in broad technologies including Java, Apache, Tibco, .Net Framework, Pega, Oracle DB, Packer 
  • Strong Linux background 
  • Experience in AWS (Solutions Architect Associate Level Certification is a plus) 
  • Experience in SCM tools – Git, Bitbucket, SVN 
  • Fundamental understanding of system engineering/architecture concepts 
  • Experience in using log aggregation tools – ElasticSearch, Logstash, Kibana 
  • Strong analytical and problem solving skills to diagnose and address application issues 
  • Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure, on-call environment with shifting priorities 
  • Experience working in a geographically distributed team 
  • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation 


About Company

Asurion is a privately-held company with 17,000 employees operating in 51 offices across 18 countries and 3 continents. We've been in business for more than 20 years and have grown to become the leader in technology protection services.   We are the exclusive technology protection provider for many of the world’s premiere telco and retail companies. From wireless handsets, computers, to gaming systems and more, we make sure that our 290 million customers worldwide continue to enjoy the technology that they can't live without. We provide our customers with best-in-class service repair, replacement, and delivery. The company also provides protection for consumers' wireless content and software.   While we're primarily a technology company, we're more than that. We're also an amazing group of people. We have some of the world's leaders in manufacturing, customer service, finance and marketing, all working to make sure that people stay connected, no matter what happens.   In 2015, Asurion received the Frost and Sullivan award for Visionary Innovation Leadership in Retail Product Protection. The Tenessean has also named Asurion as a Top Workplace.   In the Philippines, Techlog Center Philippines (TCP) is a wholly owned subsidiary of Asurion and is a key part of the company’s global supply chain. Our site in Calamba, Laguna provides repair, sourcing and quality control for mobile handsets of various brands for some of the world's most admired telecoms companies. We also have a contact center that serves customers from the US. Meanwhile,  our site at Bonifacio Global City provides IT shared services for the whole company.  
About Recruiter
Asurion Hongkong Ltd
HR
Asurion Hong Kong Limited Rohq
...
Skills I hire for HR, IT, CSR
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