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Dayshift Collections Agents – Ortigas Site | Above Industry Package

Keywords / Skills : Collections
1 - 5 years
Posted: 17th Feb 2017

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors/ Degree
Posted On
17th Feb 2017
Job Description
Duties and Responsibilities:

  • High volume outbound calls to customer in order to arrange and/or process payment 
  • Maintaining in-depth product knowledge 
  • Assess customer accounts in order to resolve customer queries 
  • Determine if escalation to other departments is required 
  • Effective objection handling with outcome being collection of overdue 
  • Updating and maintaining accurate client notes in salesforce.com 
  • Attaining daily and weekly Call and Cash targets 
  • Adhering to established work flow 
Qualifications:

  • Excellent verbal communication skills 
  • 1 3 years within the AR/credit industry 
  • Operating effectively in a high call volume environment 
  • Resilience and the ability to persist in contacting customers with outstanding accounts 
  • Excellent customer service skills 
  • Working knowledge of CRM and AR systems 
Apply at our Recruitment Centers:

  • Mezzanine floor, Robinson Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • 5th floor Gateway Tower, Araneta Center Cubao, Quezon City 
We are open from Monday to Friday, 9am 4pm.

For faster processing, sms: APPLYJS and send to 09753663090 / 09491186499


Key Skill(s)

About Company
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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