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Customer Service (Back Office) – Ortigas Site | DAYSHIFT*

Acquire Asia Pacific Incorporation
Keywords / Skills : customer service representative
1 - 5 years
Posted: 17th Feb 2017

Nationality
Philippines
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors/ Degree
Posted On
17th Feb 2017
Job Description
Key Responsibilities:

  • Day to day administration of the Get Quotes system. 
  • Reading jobs to make sure there is sufficient detail. 
  • Liaising directly with consumers as required to refine job requests if necessary. 
  • Assigning jobs to relevant categories. 
  • Inviting relevant tradies to quote on job requests 
  • Liaising with trades professionals as required 
  • Monitoring the system to ensure jobs are being attended to. 
  • Updating the system with relevant notes. 
Desired Skills and Experience:

  • Excellent written and verbal communication skills. 
  • Strong administrative experience. 
  • Proven ability to liaise effectively with consumers. 
  • Operating effectively in a high volume environment. 
  • Working with systems. 
  • Experience with Australian accounts. 
Desired Personal Qualities:

  • Passionate about delivering excellent customer service. 
  • Strong attention to detail 
  • Takes initiative 
  • Quick learner 
  • Resilient under pressure and in dealing with difficult customers. 
Key Performance Indicators:

  • 50% of job to invite to occur in five minutes. 
  • Follow up job actioned within 24 hours. 
  • 98% of the jobs correctly advertised. 
  • Chats responded to within 30 minutes. 
  • Out of hours chats responded to within the 1st hour of the next business day 
  • Spelling and grammar to be accurate. 
Apply at our Recruitment Centers:

  • Mezzanine floor, Robinson Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • 5th floor Gateway Tower, Araneta Center Cubao, Quezon City 
We are open from Monday to Friday, 9am 4pm.

For faster processing, sms: APPLYJS and send to 09753663090 / 09491186499



About Company
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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