OnSpec Global Solutions is a global pioneer in offshore Recruitment Process Outsourcing (RPO). Incorporated in 2007 as a research based company specializing in recruitment research and name generation and candidate sourcing services, OnSpec has evolved into a global resourcing company, offering a full range of recruitment solutions to both Philippine-based and offshore clients. OnSpec has been working with recruiting firms and in-house recruiters of companies in Asia Pacific, Europe and North America for over eight (8) years now, helping them fill their requisitions quicker at affordable cost!
At OnSpec, we aspire to be among the best recruitment solutions providers in the world and are very passionate about what we do! Our clients thrive from our culture of innovation and our talent for discovery. We are proud of our services, our impact on the industry, and our vision for the future!
Our client is a US company and one of the leading food, pet nutrition and pet care manufacturers in the world. It has a significant international presence in more than 74 countries and recognized as one of the "Best Employers" to work for, globally. The company’s Head Office in the Philippines is located in Ayala Avenue, Makati City.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases