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Customer Relations Associate | Spanish | CamSur (2166111CS)

Sutherland Global Services, Inc
Keywords / Skills : http, Hardware, DOS, Basic, networking
Posted: 17th Feb 2017

IT/ Computers - Software
Customer Service/ Call Centre/ BPO
Customer Service Executive
Posted On
17th Feb 2017
Job Ref code
Job Description

Are you a brave person who dare to search for a needle in a stack of hay? Do you enjoy healthy conversations about relative problems or issues with people whom you just met? Do you find learning fun? Can you play nice with both humans and machines?
If so, then be our Technical Support Representative for a Pet Retailer Account!

We are:

Be our Spanish-speaking Customer Relations Associate!You will be given the opportunity to exceed client and company expectations by answering inbound calls to respond to inquiries about our communications products and services.
If you are looking for a global career with incredible benefits, then join us!

We have:

• The Industry-leading benefits
• Paid Trainings
• A set of global opportunities
• Not just jobs, but promising careers

Your duties will include:

• Assisting customers and their concerns via phone;
• Closing cases handled unless otherwise escalated; and
• Performing assigned tasks based of the KRA of the program.

You have:

• Finished at least 2 years in college (or High School Graduate + BPO experience)
• Basic knowledge of browsers, networking and connectivity, and PC Hardware or software troubleshooting
• Basic knowledge in email setup and troubleshooting
• Basic knowledge in POS Systems, DOS and RUN commands
• Must have basic knowledge on Microsoft Office applications

Ways to Apply:


Address: Bldg. 2, IT Park, Provincial Capitol Complex, Cadlan, Pili, Camarines Sur, 4418 Philippines
Recruiting Hours: Monday to Friday, 9am to 5pm
Contact Numbers: 0917 318 5160 / 0908 880 7328

Applicants can simply ride a tricycle or a Magsaysay Route Jeepney from any point within Naga City or from the various terminals within Naga if they are coming from the north or south of Bicol to our Career Center. Please see below for the details:

About Company

Sutherland Global Services is a multinational IT and Business Process Outsourcing (BPO) company, specializing client solutions from customer activities to client-business relations and management services. Since its first operation in 1986 in Rochester, New York, Sutherland’s extreme growth manifests across India, USA, Mexico, Canada and Philippines.

Sutherland has huge presence in the Philippines with its active centers in Taguig, Clark, Carmona, Cubao, Tarlac, Camarines Sur, Davao and Legazpi. Sutherland also provides easier access to a bigger world of career opportunities for Filipinos with its recruitment centers such as the career center in Makati.

Sutherland Philippines’ recognition as the “Outstanding Employer” from the Philippine Economic Zone Authority (PEZA) for three years, and as the “Fastest Growing BPO Company” from Business Processing Association of the Philippines, prove its commitment to providing a rewarding work environment to its continuously growing number of 15,000 employees.

Sutherland envisions being the premier and preferred provider of IT and Business Process Outsourcing services, with a mission to help clients maximize their customer relations and increase their reach by helping drive productivity and efficiency while delivering measurable results.


At Sutherland, we don't just provide jobs, we provide long-term careers in a multitude of in-demand fields. Your career at Sutherland will teach you how to solve problems and adapt to change. Your journey with us will continuously shape you into a skilled professional, and each day on our team will prepare you to achieve more.

As a dedicated member of our worldwide team, you will deliver exceptional results to our clients and their customers. You will own the customer experience from start to finish, and are empowered to make it superb. We give you the power to impact, via tools, resources, and authority in order to make a difference.

We are committed to your professional development and we will expand your skills to match the ever-changing field of technology and the adapting workplace, giving you skills for life. Our organization crosses borders and industries, giving you a world of opportunity to pursue not only your expertise but also branch out globally. You can move between healthcare, mortgage, and finance, or from corporate training to sales, all in one career with us.

We will invest in your unlimited potential and create a work environment that is professionally challenging and personally rewarding. We respect our employees and value their contributions. We know you have great ideas and we want you to share them. Everyone on our team has the tools to recognize and reward their colleagues for excellence. We are eager to celebrate your success. We welcome you to the growing family of Sutherland Global Services.

Start here. Start now.

Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where

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